Terms & Conditions


To begin processing of your order, please provide all of the following:

  • Item Number
  • Item Color (white or neutral color used if not specified)
  • Imprint Color (black is standard if color not specified)
  • Quantity
  • Price
  • Supplemental Charges (Set-Up, PMS, Run, RUSH, Copy Change, etc.)
  • Artwork emailed. (See artwork guidelines section)
  • Shipping Method 
  • Ship To address
  • Bill To address (if different than ship to)
  • Required Ship Date or IHD (In Hands Date) if applicable
  • Proof Required?

To begin production of your order, please provide all the following:

  • Approved credit or prepayment  (Note: Above-catalog quantity orders require 50% prepayment)
  • Approved order acknowledgement and art proof


  • All prices listed in US dollars. Pricing is subject to change without notice. Refer to www.universalpromo.biz for most current pricing, terms & conditions.
  • Pricing is rounded up to the whole "cent" when associated with a discount code. Pricing will be verified by a written order acknowledgement, to be signed prior to production.
  • Unimprinted product available at next quantity pricing (NQP)


Net 30 days pending credit approval. Visa®, MasterCard® and American Express accepted

Minimum Order

Minimum order amount $100 of product, not including service charges.

Less Than Minimum Quantity


Production Time

Production time is determined by the date art is approved.

Standard production time is approximately 5-10 business days from receipt of approval, depending on product.

UniversalPromo, Inc. will make a good faith effort to ship orders within the published production times.


Rush Charges

“Rush charges” are charges added to ensure that the In Hands Date (IHD) provided will be met, meaning that it will be provided sooner than the same service would be provided without such a charge.

Production is based on standard lead time for catalog quantity orders from receipt of Purchase Order (PO) and proof approval. Above catalog quantities request quote.

Rush charges are based on production from the IHD on the PO and ground transportation days to delivery destination unless otherwise noted on the PO.

Days                 % of subtotal









Proofs are e-mailed or faxed at no charge for the first proof per item (unless revision required due to our error).

Each Additional proof is subject to $15 charge.

Production Proofs

Are available subject to product availability, Additional charges may apply. 


Our policy is to provide random samples at no charge. However, we require that you pay for shipping by providing a shipper number from either UPS or FedEx. All orders will be billed for shipping.

Requests for large quantities of samples will be handled  on an individual basis.

Over/Under Runs

Standard orders are subject to +/-5% and bill accordingly; If exact quantities are required a 5% charge will apply.

Returns or Cancellations

Requests for returns must be submitted within 15 days of receipt on all custom decorated items. Requests for returns must be submitted within 30 days of receipt on all non decorated items. Returns must be authorized in writing by factory.

All returns must be accompanied by an RMA number and may be subject to additional charges. Cancellations in writing prior to production will be assessed a fee of 10% on purchase order total. Orders in production cannot be cancelled.

Shipping and Packaging

All orders are shipped F.O.B. factory, freight prepaid and added to invoice unless otherwise specified. Multiple Items may result in multiple shipments. Product will be packaged in largest available quantity per box. Special packaging and/or labeling will be quoted upon request.

Drop ship orders are subject to $10(z) per additional shipping location. 

USPS shipments are subject to an additional $10(z)/box charge.

Standard Shipping: FedEx Ground - PPD and Add to Invoice

Ship on Customer Account incurs $3.50 Handling Charge per order; Provide preferred carrier and account number.

LTL or Freight Request Quote

The rates quoted do not include additional delivery services.

Quote does not include tax, duties, or brokerage fees.


Standard imprint colors vary by product. See Product details or call your sales representative for more information.

Two or more colors or additional locations imprint: $40(v) set-up charge per extra color plus $0.10(v) per item/per extra color run charge.

Imprint Colors Available

  • Red PMS 185
  • Blue PMS 293
  • Green PMS 347
  • Teal PMS 321
  • Violet PMS 2617
  • Purple PMS 267
  • Maroon PMS 201
  • Black
  • White

*PMS colors not on list may require color match; additional charges of $40(v) may apply. Contact your sales representative for more information.

** Exact color matches cannot be guaranteed on non-white product or full-color magnets.

All magnets are printed full color digital. 

Ink Color Recommendations:

  • Assorted Items: Black Imprint only.

  • Black is recommended for Translucent colored product.

  • All ink colors except White are approved for opaque white products and translucent clear/natural products.

  • Contrasting color inks are recommended for all other product colors.

  • Non-contrasting colors wash the image out and make it difficult to read.

  • 4004U Slim Trim Pens - White is approved.

Set-up Charges

New, or changes to existing, imprints: $40(v)

Exact Re-Order Set-Up Charge: $20(v)

Artwork Guidelines

We accept Hi-Res(300DPI).tif files, or Vectorized .ai, .eps or .pdf files. For best imprint results, all text should be at least 8 pt size and all lines should be at least 1 pt size when reduced to fit the product’s maximum imprint area. Vectorized files must be solid black artwork only. Convert all fonts or paths to outlines. Email artwork files to art@universalpromo.com 

Art Charges

Alterations to artwork are charged at $20(z) per half hour (half hour minimum). Art charges will apply if artwork requirements are not met and necessary alterations are involved in order to meet production standards. This includes excessive touch-up, re-work or cleanup.

Product and Color Variance

Products and product colors are approximates that are for illustrative purposes only; the factory reserves the right to offer a substitution that compares in price, design, type, and color from those shown based on availability. Specific product color combinations must be provided in writing. Additional charges for custom color combinations may apply. Magnets imprinted using process color (CMYK), exact PMS color matches not guaranteed.


We reserve the right to use products and imprints produced by UniversalPromo,Inc. as photographs and samples without liability as to trademark, copyright or other proprietary rights. Customers placing orders with UniversalPromo,Inc. consent to such use. Logos and artwork represented are not intended as endorsements but rather examples of quality imprints.

Terms last updated: 04/01/2021